Rise & Shine! Essential Hospitality News for the South and South West – Monday 8th January 2018

Welcome to Rise & Shine
If you have any news about your business you’d like to see here please contact our News Editor, Carolyn Moss, at news@breadandbutter.media or call her on 01305 575155. Follow us on Twitter @BreadButterNews for updates.
Robin Alway
Group Editor


INDUSTRY NEWS

2018 set to be a record year for tourists to the UK
The national tourism agency VisitBritain are forecasting a record year for inbound tourism to the UK in 2018.
According to a VisitBritain report, overseas visits to the UK are forecast to break through the 40 million mark for the first time in 2018, reaching 41.7 million, up 4.4% on 2017 which is expected to see 39.9 million visits. Spending by overseas visitors to the UK is forecast to reach £26.9 billion in 2018, up 6.8% on 2017 which is expected to total £25.1 billion by year-end.
VisitBritain Director Patricia Yates said: “Tourism is one of the UK’s most valuable export industries. It is also a fiercely competitive global industry and these results not only demonstrate Britain’s continued ability to compete internationally for visitors, they are testament to tourism’s importance as a driver of economic growth. We are working with partners across the world to tell customers of experiences they can only have in Britain and encourage them to book a trip now. We have seen good growth this year from the US and China, and are developing new products that make it easier for overseas visitors to book and explore all of Britain.”

Arkell’s buys first pub in Tetbury
Wiltshire brewery Arkell’s has purchased The Priory Inn in Tetbury, its first site in the historic Cotswold town.
The Priory is the second investment in the Cotswolds by Arkells in the past year. They also purchased The Crown Inn in Cirencester and Rudi’s wine bar in Swindon in 2017.
Brewery chairman, James Arkell, said: “We are delighted to have been able to buy The Priory. Like The Crown in Cirencester, it’s a thriving pub in the heart of a busy town which already has a strong and vibrant community around it and makes a strong addition to our growing estate of pubs in Gloucestershire.”
The Priory Inn will be run by experienced Arkell’s landlords, Robert Goves, Martin Smith and Phillippa Swayer. It has 14 ensuite rooms to let, a large bar, restaurant and car park.

St Austell first with new filtration system
St Austell Brewery have made a six-figure investment in a new X-Flow filtration system, designed to make their beer clearer and more stable. They will be the first brewery in the UK to install the new system.
The X-Flow units from Pentair Systems in Holland make use of membranes to filter out the haze particles left after the fermentation process. Beer is fed through the unit at speeds of 1.2 metres per second or more and forced through holes 0.5 microns in diameter.
Already well-established in the wine industry, the X-Flow system creates virtually sterile filtration. Traditionally used in water purification, X-Flow is being seen as an alternative to the ‘Kieselguhr’ systems, which make use of filter powders based on fossilised fishbones to clean haze from the beer.
St Austell Brewing director Roger Ryman said: “This isn’t new technology, but it is certainly new to brewing. The Kieselguhr system uses primitive resources that are limited and hard to dispose of, so while the X-Flow has already been adopted by one or two of the largest breweries around the world, a lot of eyes are on us as an early adopter of the system.
“While investment in new technology always carries a risk, this is a proven system that will replace one that really doesn’t belong in the modern, more environmentally-friendly world and I predict that in 10 years time all beer will be made using the X-Flow Filtration System.”

Wickwar Wessex ditch plastic straws
The Gloucestershire-based pub company Wickwar Wessex are banning all single-use plastic straws from their managed pub and hotel sites.
A biodegradable straw made using vegetable extract, supplied by Vegware, will be available on request to customers.
Darren Earl, Wickwar’s head of operations said: “These changes mean we will remove almost half a million plastic straws, used annually across our business. This move demonstrates our commitment to helping to preserve our environment, by reducing the amount of non-recyclable plastic waste that we produce.”


FOOD & DRINK NEWS

Dorset brewery collaborate to launch new gin
Dorset craft brewer Gyle 59 are launching their own gin in collaboration with Devon Distillery. Gyle 59 Gin is produced on a mobile still housed on a restored VW Transporter van.
Jon Hosking, head brewer at Gyle 59, said: “The idea for the gin production was to use botanicals that Gyle 59 use in our beers, and so elderberries, honey, star anise, coriander, lemon peel and nettles were added to juniper, angelica and orris root and the alcohol re-distilled through the suspended botanicals.”
According to the producer, the “results are a surprisingly fruity but dry gin with just a hint of aniseed that many are enjoying. Try it with elderflower tonic; it really complements the flavours”.
The gin is available through their Cellar 59 shop and bar in Lyme Regis and online at gyle59.co.uk.

Swoon launch vegan flavours
The award-winning gelato makers will be introducing new limited-edition vegan options to their Bristol and Bath bars this January.
Made without dairy milk or cream, the almond milk-based gelati will include Chocolate, Hazelnut & Orange, Peanut & Almond Milk and Almond, Cinnamon, Date & Maple Syrup. These will join regular vegan flavours including the Great Taste award-winning Chocolate and Mango sorbetti, as well as Raspberry and Pistachio sorbetti.

Adam’s Chocolate go bite-sized
Bristol-based Adam’s Chocolate are launching a new range of two-cube pocket-sized packs for a “nutrient-rich treat on-the-go”.
Available in its Goji Berry & Pistachio flavour and Great Taste award-winning Mint flavour, the organic cold pressed chocolate has ingredients including yacon, lucuma and maca and is rich in Vitamins A, C plus iron and amino acids.
Each 22g pack of Adam’s Organic Cold Pressed Chocolate, which are Soil Association and Vegan Society certified, is available for retailers, wholesalers and distributors to stock, RRP £1.99.
For more information visit www.adamschocolates.com.


EQUIPMENT NEWS

Modular cold rooms bring New Year chill
The new Polar Cold Room range from Nisbets can help operators “significantly increase their frozen or chilled storage capacity quickly and easily.”
Suitable for indoor or outdoor operation they offer easy access to frozen goods and fresh produce.
Available in a range of sizes, the Class 5 units operate within ambient temperatures of up to 43ºC, ensuring they can keep up with the demands of a humid commercial kitchen.
The secure fully rebated door system comes with a slow-close mechanism which prevents slams, a self-closing function which makes sure the door isn’t left open in error, and a safety door catch which prevents accidental lock-ins.
Installed by professional engineers following a site survey, the freezer units operate from -21˚C to -18˚C while the refrigerated units operate from 1-4˚C.
For more information visit www.polar-refrigerator.com or call 0845 260 1411.


APPOINTMENTS

New appointment boosts St Austell purchasing power
St Austell Brewery have appointed Andrew Holden as procurement director.
He joins the Cornish brewer from a similar role at the Eden Project where he cultivated the partnership between the companies that resulted in a supply contract worth over £250k per annum, Eden inspired beers and sponsorship of the Eden Sessions.
Brewery CEO James Staughton said: “It’s a proven fact that you can’t grow a company year on year without it creating stresses on supply lines and systems that were designed for the way we were. As we look at introducing new resource procurement and management systems into the Brewery, it is the perfect time for us to bring in someone with Andrew’s experience, both locally and on a wider scale, to help us manage our relationships with suppliers and create the best environment for us to do business with them.”

Cornish hotels gets new MD
Ben Young has been promoted to the newly-created role of managing director for The Alverton hotel in Truro. He will also continue to oversee sister hotel The Greenbank in Falmouth which he has been general manager of for the last four years.
He has more than 20 years of experience in the hospitality industry including periods at The Kensington Palace and Park Hotels in London and general manager at a number of four-star hotels in Cornwall.
Ben Young said: “I am delighted to be taking on the running of The Alverton in addition to The Greenbank in the new year. There’s a real synergy between the hotels; both offering high quality, genuine and authentic hospitality in beautiful surroundings, along with fantastic food, refinement and luxury.”

New executive head chef at Gidleigh Park
Chris Simpson will join Gidleigh Park as the executive head chef from the two Michelin starred Restaurant Nathan Outlaw.
The announcement follows the departure of Michael Wignall from Gidleigh Park, located in the Dartmoor National Park in Devon, after two years.
Chris Simpson said: “It’s a privilege to have been offered the opportunity to take up the reins at Gidleigh Park, somewhere I’ve admired since I very first started cooking.  Moving with the support of Nathan, I’m excited to be heading up my own kitchen and am ready for this next challenge in my career.  I’m also delighted to be staying in the South West, to be able to continue to work with all the great local produce and suppliers in our region, and I’m looking forward to working with the talented Gidleigh Park team”.
Stephanie Hocking, CEO Andrew Brownsword Hotels said: “Having long been aware of Chris’s exceptional talent, we were very lucky to secure him as apart from his talent and experience, he shares our vision of serving the ‘very best of Devon’ to our guests at Gidleigh Park’’.
Chris will deliver his first service when Gidleigh Park reopens after its annual closure on 12th January.

Hotel du Vin Exeter announces new general manager
One of the newest properties in the boutique brands portfolio, Hotel du Vin Exeter have appointed Fiona Dardé as general manager.
She has over 15 years of experience as a general manager and will be responsible for the day-to-day operations of the hotel.
Nick Halliday, chief operating officer at Hotel du Vin, commented: “Fiona brings a wealth of experience with her to Hotel du Vin Exeter, one of our newest hotels. We’re delighted to welcome her to our team and seeing the hotel flourish under her leadership.”


EVENT SPOTLIGHT – THE SOURCE

Hungry for success in 2018?
Looking for new suppliers and inspiring ideas?  Have a serious interest in speciality foods, quality drinks, profitable catering and inspired hospitality?  Only have time to visit one trade show next year? Then make it The Source, at the Westpoint Exhibition Centre in Exeter.
Perfect timing
Taking place on Wednesday 7th and Thursday 8th of February 2018, this show is ideal for anyone looking to get set for the season ahead.  All the Christmas madness is now behind you, you’ve had time to gather your thoughts, and now you’re making plans for the year ahead.  This is exactly the time to give yourself some fresh food for thought, check out the latest trends and find the people and products to help turn your ideas into practical reality.
One show that covers it all
The Source is the only show you need to visit as everything a food business could possibly require is here, all under one roof – from the mainstream to the specialist, from raw ingredients to high-quality food service products, furniture to EPOS, kitchen design to business services. This must-attend show is a unique opportunity not to be missed. Unearth unusual local products with fascinating provenance while meeting passionate producers and suppliers face-to-face. Compare products, discover new suppliers, catch up with colleagues, clients and friends, and tap into the latest key industry trends.
On the up and up
The Source is the South West’s biggest and best trade show for the food & drink sector, and it keeps growing year on year.  In 2017 there were more exhibitors than ever before, attracting even more visitors than the year before. In 2018 visitors can expect to see well over 200 producers, from a wide spectrum of sectors, as well as a superb selection of Taste of the West members. In fact, you’ll never see as many Taste of the West companies at any other trade show!
There are many familiar faces at the show, such as Abbotts (S.W.) Ltd, Total Produce, Black Tor Brewery, Bell and Loxton, Chunk of Devon, T Quality, Little Jack Horners, Koppert Cress, Inkreadible Label Company, Luscombe Drinks, Old Mill, Rodda’s, Salcombe Dairy and Voyager Coffee to name but a few. Joining them are many companies that are new to the show. For the first time, you can see the delicious natural gelato handmade by Baboo Gelato, the award-winning outdoor bred dry cured British bacon from Denhay Farms, the beverages brewed botanically by Fentimans, the delicious Cornish Pasties, bread & cake baked by Prima Bakeries, and the range of premium ciders from Thatchers.
Be the first to discover
Special show features include a Newcomers’ area especially for new companies that have yet to exhibit at a trade show. The Source offers special rates for such companies from the South West, like Dartington Dairy, Holly Botanic, JEAM Super Mixes, New Kings Coffee, The Leafy Tea Company and The Organic Cake Company, giving them the chance to promote their products to retailers and discover new routes to market. It’s your opportunity to unearth gourmet gems that customers will love.
Give yourself the edge
Inspiration, advice and culinary innovation will once again be on display in the In-toto Demonstration Kitchen, which will be hosting a range of inspiring chefs showing off their skills, a drinks masterclass and a cocktail competition. It’s a great place to meet the winners from the South West Chef of the Year competition, including Robert Cox, the South West Chef (and Professional Chef) of the Year 2017 and Eleanor Thuell, 2017 Student/Apprentice Chef of the Year, one of many talented chefs emerging from Exeter College.
Other chefs on the menu for 2018 include Michael Caines MBE, Chef Patron of Lympstone Manor, John Burton Race of Richardson Hotels’ The Grosvenor, in Torquay, and Crantock Bakeries Executive Development Chef, James Strawbridge, who will be getting creative with pasties. New for 2018, to demonstrate how to make the most out of the latest food trends and ideas, some of these demos will take place alongside short talks about emerging food trends, such as how to use sustainable under-loved seafood, or best cater to the growing requirement for vegetarian/vegan options.
Get into the spirit
The LWC drinks masterclass “There’s more to gin than tonic – how else can you add profitability to England’s national spirit” will provide practical ideas that can be applied in your bar. There will be a cocktail competition showing how leading lights in local bartending can be creative with Old J, which is the only spiced rum to have won master status at Rum Masters and has the fastest rate of sale in its category.
Why not take few minutes out of tasting and talking, rest your legs, and pick up some trends and ideas while enjoying the entertaining chefs and speakers?
Let’s talk tourism
As an added bonus the successful and growing Westcountry Tourism Conference will be running alongside Source, with two half-day events bringing together leading tourism businesses and industry experts. The conference is designed for businesses working in the tourism industry across Cornwall, Devon, Somerset, Dorset and further afield.  There will again be an exciting programme with different themes for each of the two days, and speakers will include customer service & marketing expert Geoff Ramm, Katie Davies from Moors Valley Country Park, Alison Howell from Foot Trails, and experts from Clockwork Marketing, Stephens Scown Solicitors, Cosmic and Springboard.
All the ingredients for a successful 2018
This show is jam-packed with great stuff – inspiring fresh ideas, exciting new products, game-changing innovations, thought-provoking demonstrations and invaluable expert insights.  It also offers wonderful opportunities to get face-to-face with people who can help move your business forward.  Equally important, where food and drink are concerned, it enables you to taste, smell, touch and get a really close look at what’s available.  If you have an appetite for success you absolutely have to experience this event for yourself!
For more information about the show, to book a stand, or register to attend, please call 01934 733433, visit www.thesourcetradeshow.co.uk or follow @SourceFoodDrink.  For information about the Westcountry Tourism Conference visit www.westcountrytourismconference.org.uk.


COMPANY SPOTLIGHT – BRIGHTER SITE

Brighter Site has developed a ground-breaking new hospitality software product.
It helps independent hotel groups streamline operations and improve their customer experience. It increases profits by reducing complexities for staff and simplifying the customer experience.
Hotels often use different software platforms to manage accommodation, restaurant and events departments. Staff need to remember many logins and grapple with different user interfaces. They also have to spend valuable time integrating data between various departments.
These activities are simpler using the Brighter Sight Hospitality System. It is truly integrated. Data and sales synchronise across departments and locations in real-time in the cloud. It is accessible anywhere, anytime and on any device. It’s an easy-to-use system with a clutter-free, modern interface.
The Brighter Sight Hospitality System integrates:
Property Management System (PMS)
Table booking
EPOS
Gift vouchers
Staff rotas, absences and payroll approval
Wedding and events manager
Customer loyalty
Customised financial reports
Website content management system
All modules are accessed with one login via any web browser on any device.
Brighter Sight are also experts in digital marketing. They develop effective strategies across SEO, social media, email marketing and pay per click ads.
The system was first launched in an independent hotel group with six sites across England and Scotland.
The happy client said: “We are delighted with the Brighter Sight system. It has already paid for itself. We have complete visibility across all our sites. We can see what initiatives are working and not working almost immediately. We can respond to issues much more quickly.”
Brighter Sight are offering a free software consultation to hotels. They will analyse current software providers and recommend ways to improve the bottom line. Please visit www.brightersight.co.uk for more information.


INDUSTRY EVENTS

January

Cotswold Fayre New Product Launch Show (South West) 
16th January 2018
Kendleshire Golf Club, Bristol. BS36 2UY
“Cotswold Fayre will be on the road with all their brand new suppliers. These events are for the retailer, to give them the opportunity to see and taste the product ranges, all in one place and to meet the people who make them!”
https://www.cotswold-fayre.co.uk/blog/new_product_launch_shows18/

BevExpo2018 
23rd-24th January 2018
Ricoh Arena, Judds Lane, Coventry, CV6 6GE
“BevExpo2018 (incorporating Cellar to Seller and BrewEx) is an opportunity for the wider beverage industry to meet, learn and discover the excellence of products and services within the entire beverage industry supply chain.”
http://www.bevexpo.com/

Business South Local Produce Show
2018 – Producers & Suppliers
25th January 2018
Hilton at the Ageas Bowl, Southampton
“Business South, Cavendish Ships Stores, Hampshire Fare, Hampshire Farmers’ Market, Paris Smith, Southern Coop and New Forest Marque invite producers and suppliers from the South to exhibit at the 10th Local Produce Show 2018.”
https://www.businesssouth.org/events/local-produce-show-2018/


February

South West Tourism Awards Celebration Dinner 
1st February 2018
Arena at the Riviera International Conference Centre, Torquay
“The dinner is the grand finale for the awards across the South West, attended by over 400 of the region’s top quality tourism businesspeople, as well as a great opportunity for the region’s tourism businesses to meet up, celebrate and enjoy each other’s company.”
http://www.southwesttourismawards.org.uk/page/47/awards-celebration-dinner-1-feb.htm

Pub18    
6th-7th February 2018
Olympia, London
“The only dedicated show for the UK Pub industry. Keep up-to-date with trends, share ideas, network and gain inspiration with almost 200 of the sector’s most innovative operators.”
http://www.thepubshow.co.uk/

The Source Trade Show  
7th – 8th February 2018
Westpoint Exhibition Centre, Exeter
“The 2018 Source trade show provides the perfect mix of passionate producers, alongside the hottest hospitality and catering companies, and the freshest food service.”
https://www.thesourcetradeshow.co.uk/

Westcountry Tourism Conference      
7th – 8th February 2018
Westpoint Exhibition Centre, Exeter
“Running alongside the Source Trade Show, the conference is designed for anyone working in the tourism industry across Devon, Somerset, Dorset and further afield. It will provide tourism businesses with the opportunity to listen to industry experts who will be offering advice on a diverse range of topics.”
https://thesourcetradeshow.co.uk/show-features/westcountry-tourism-conference/

The Food to Go Conference & Study Tour 
7th – 8th February 2018
Ham Yard Hotel, London
“MCA’s successful Food-to-go Conference returns with a further focus on THE most dynamic and fast-moving sector in the UK’s eating out industry. The 2018 Study Tour will visit key forward-thinking food-to-go operations in London and include operator talks and sampling.”
https://www.foodtogoconference.co.uk/

Casual Dining 
21st-22nd February 2018
Business Design Centre, London
“Casual Dining is your only trade show entirely dedicated to the branded restaurant and pub sectors. Casual Dining gives you the unique opportunity to meet over 200 food, drink, equipment, tabletop, furniture, interior design, technology and services suppliers, taste and try products.”
http://www.casualdiningshow.co.uk/

The Bed & Breakfast, Retail and Self-Catering Show 
21st & 22nd February 2018
Thornbury Leisure Centre, Bristol. BS35 3JB
“The fourth Exhibition and Conference covering the Bed and Breakfast, Guest House, Inns, Small Independent Hotel, Independent Self Catering Owners and Owner Managed Hospitality businesses.”
http://www.thebedandbreakfastshow.com/bristol

Packaging Innovations 2018    
28th February – 1st March 2018
NEC, Birmingham
“Visitors will be able to meet with new and current suppliers supplying the latest in innovative food & drinks packaging, tap into the industry’s hot trends, and network with the world’s biggest brands under one roof.”
Co-Located with Label & Print 2018 & Empack 2018
http://www.easyfairs.com/packaging-innovations-birmingham-2018/packaging-innovations-birmingham-2018/

Professional Development Courses for the Tourism and Hospitality Sector
28th February – 16th March 2018
Bournemouth University
“Practitioners can develop their skills through a series of masterclasses and half-day courses to develop operational and strategic thinking. Delivered through interactive workshops and networking with leading academics, the courses are aimed at developing contemporary knowledge of critical business aspects that influence profitability and performance.”
For information, visit www.bournemouth.ac.uk/tourism-hospitality-shortcourses
To book https://www.eventbrite.co.uk/e/professional-development-courses-for-tourism-hospitality-professionals-tickets-38863372393